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Sonomos Docs

Common Issues

Widget not appearing

Symptoms: No Sonomos shield widget visible on the page.

Solutions:

  1. Verify the extension is installed and enabled in your browser’s extensions page
  2. Check that the extension has permission to run on the current site
  3. The widget may be hidden — right-click the Sonomos toolbar icon and select Show Widget
  4. Some pages (browser internal pages, new tab pages) don’t allow extensions to inject content

Cloak not intercepting

Symptoms: PII is sent unmasked despite Cloak being enabled.

Solutions:

  1. Confirm Cloak is toggled on in the widget (shield should show a lock icon)
  2. Check that the platform is supported — Cloak currently covers Claude.ai, Gemini, and Grok. Other platforms use Send Guard instead
  3. If the page loaded before the extension initialized, refresh the page

High CPU usage

Symptoms: Browser becomes sluggish with Sonomos active.

Solutions:

  1. Modern hardware with GPU acceleration will give the best performance for AI-powered detection
  2. On very long pages, Dagger may be scanning large amounts of text. This is expected and should settle once the initial scan completes
  3. If the issue persists, report it via the feedback form in the Sonomos popup

False positives

Symptoms: Non-PII text is being flagged.

Solutions:

  1. Some false positives are known — see Known Limitations
  2. Occasionally, short common words may be flagged. These are automatically excluded from Cloak masking
  3. If you encounter persistent false positives, please report them — this data helps improve detection accuracy

Extension not working after browser update

Symptoms: Sonomos stops functioning after a Chrome/Edge update.

Solutions:

  1. Go to your browser’s extensions page and check for any error banners on the Sonomos card
  2. Try disabling and re-enabling the extension
  3. If the issue persists, uninstall and reinstall from the store
  4. Check the Changelog for any known compatibility issues with recent browser versions