Contact & support

We read every message. Here’s the fastest way to get to the right person.

Most issues

For day-to-day support — questions, bug reports, feature requests — the fastest channels are:

In-product feedback — every Sonomos product has a Send Feedback action. In the browser extension, click the toolbar icon → Send Feedback. Reports arrive in our team inbox tagged with your account, browser, and OS, which means we can usually skip the back-and-forth.
Email — info@sonomos.ai. Useful when you can’t get into the extension (e.g. the popup won’t open) or when your report is too long for the in-product form. Please include the product name (browser extension, Canary, or Sonomos Desktop), the version, and what you were doing when the issue happened.

Canary is open source. The fastest channels are:

GitHub Issues — github.com/sonomos-ai/Canary/issues. Use this for bugs, feature requests, and discussion.
Pull requests are welcome. The codebase is small (a few hundred lines of Bash and Python).
Security-sensitive reports — see “Security disclosures” below.

Join the beta list — email info@sonomos.ai with subject line “Desktop beta”.
Influence the roadmap — the apps and workflows you tell us about, especially in the extension’s Send Feedback form, directly shape what we prioritize.

For subscription, billing, or account questions:

Manage your subscription at my.sonomos.ai (Settings → Billing).
Email info@sonomos.ai for invoices, plan changes, refunds, or questions about the Teams pricing tiers.

For Teams plan inquiries, annual quotes, or volume discounts above Tier 5 (100+ seats), email info@sonomos.ai. Include rough seat count and timeframe.
For HIPAA / compliance walk-throughs with your security team — happy to do this under NDA. Same email.

If you believe you’ve found a security issue in any Sonomos product:

Email info@sonomos.ai with subject line “Security disclosure”.
Please don’t open a public GitHub issue for a security-sensitive bug. Use email instead so we can coordinate disclosure.
We’ll acknowledge within 1 business day and keep you updated through resolution.

The faster you give us this, the faster we can help:

Product and version (e.g. “Browser extension v1.5”, “Canary v1.3.0”, “Sonomos Desktop beta build #12”).
Browser / OS (e.g. “Chrome 126 on macOS 15.0”).
What you were doing when the issue happened.
What you expected vs. what happened.
A screenshot or short screen recording if the issue is visual.
Whether the issue is reproducible — every time, sometimes, once.

Do not include real PII in screenshots or recordings — use fake / example values instead.